Home & Family
Utilities in Valencia
All three utilities in Valencia come from a different source. Water is supplied by Aquas de Valencia, gas by Gas Natural Fenosa and electricity by Iberdrola. Most expats find charges very reasonable, especially considering the high proportion of taxes and city fees that are included in the bills.
Delivery of commodities is impeccable. Water is of higher quality than when purchased in a bottle and yes, Coca Cola is a customer. Many international residents choose to use a filter to improve taste.Read More
Frequently used for cooking and hot water, the reliable gas supply is often estimated in older residences and needs to be recorded from time to time. Electricity is the energy source of choice for many households, especially for heating. Power supplies are consistent even though surprises can be at hand in cabling and sockets of older properties.
Customer service can be a nightmare. And it has little to do with language. Most clients do not cancel contracts or sign new ones. Therefore bank details are simply changed on existing ones and invoices paid accordingly.
The experience starts when attempting to sign up for digital documents and creating an online client account. Being asked to “create a new email for us” or hearing “your requirements are impossible to fulfil” are just a couple of far too many conflicting challenges from different employees of the same utility. Even when proven wrong! Spanish friends are not surprised.
By Vincent Green, Jun 11 2018